Time To Applaud Railway Authorities For Helping These Passengers Via Twitter


Union railway minister Suresh Prabhu and his team are using micro blogging site Twitter for helping

out passengers who face any problem in order to make their train  journey a pleasant experience.

Internet soon lauded railway authorities timely aid by just one tweet.

Browse below to know about the recent cases that was swiftly tackled by railway authorities.

1 . When a harassment case in train was solved.

A woman commuter, who was travelling alone on an outstation train in Maharashtra, contacted railway authorities via Twitter as one of male travelers was allegedly harassing her.

She was asked to give her berth details and was asked to call on helpline number 182.

The woman was immediately attended by RPF Jawans at Bhusaval railway station after 30-40 minutes of her complaint.

The accused was shifted to another coach.  She later on thanked railway officials for the swift action.



2. When a young girl was rescued from  alleged human traffickers.

19 year old Radha Lohar was travelling from Hyderabad to New Delhi forcefully by two men.

She wrote a note to her co passenger. She mentioned that she is an orphan and a student of class 10 and the two men were forcibly taking her to Delhi .

After knowing this, Divyansh, her co passenger, tweeted about the same to rail ministry. And without any further ado,  Railway Protection Force (RPF) Personnel rescued the girl at Ramagundam station. After further investigation, and the two men were arrested.


3. When Students were provided food on train which was delayed.

Students from Asian School, Dehradun tweeted to the railway minister for food as their train was delayed by more than seven hours.

4. When Wheelchair was delivered on time.

Pankaj Jain  was travelling on the Yesvantpur-Bikaner train with his father and with the help of Twitter he requested for a wheelchair and soon the ministry’ handle responded  and asked him about train’s PNR and coach number in order to make suitable arrangement.

“I was not particularly inclined to seek help through Twitter, but a friend urged me to do so. I was not hopeful, so I was pleasantly surprised when they responded to me so soon and had arranged everything. When I reached the road, there was a cop, a railway staff, station master and someone to help us with the luggage, ” Pankaj Jain said in an interview

5. When sick child was attended by Doctor.

A couple soughted help for their 18-month-old child via Twitter. After their tweet requesting milk, railway officials sent a doctor and milk to the couple who was traveling in Marudhar Express from Varanasi to Gotan, Rajasthan.
The railway ministry is getting praises for prompt actions like this.


No doubt Indian railway team, has taken the “helping passengers” to all new level.

If you or your near dear ones are facing any problems during train journeys  then you call 182,  or tweet to https://twitter.com/RailMinIndia or tweet to https://twitter.com/sureshpprabhu

What do you think about this quick service by Twitter initiative ?

Let us know in the comments below.

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