Customer Service – What does a student, irrespective of the stream he/she belongs to, desire? A job that pays well and keeps you satisfied at the end of the day. But not everybody is good enough for a particular job.
At job interviews you have to work quite hard to communicate your skills to the employer. So before you decide to apply for jobs and going for interview, you’d definitely want your receptive, interactive and interpersonal skills to be at a level that impresses your prospective employers immensely.
It’s hard to believe but the best way to improve these skills is taking up a customer service job. Taking a customer service job does not mean that you have to work there lifelong. Once graduated, you can choose to be in whichever field you’ve ever wanted to. However, no other thing can teach you that what being a customer service representative can. We tell you how.
1. Interaction with the public
Whether office based or in a store front, the main benefit of being a customer service representative is that you get to interact with people, day in and day out. If you’re not very social or outgoing person, this could prove a boon for you. Not only will the face-to-face interaction teach you to be social and improve your mingling skills, but will also improve your marketing skills.
2. Team Spirit
If you know how things work at a customer care centre, you may not require further elaboration. However, if you aren’t aware of the importance of team spirit at a customer care centre, you should totally read Chetan Bhagat’s bestseller (wink).
Sitting with a headset on and talking to customers on the phone or meeting new people to endorse different products in a supermarket promotes a lively and vibrant atmosphere. While you deal with each customer individually, their problem might involve plenty of collaboration with colleagues to reach the best solution.
3. Transferable skills
It doesn’t really matter if you have your mind and heart set on a career that nowhere involves being a customer service agent. A customer service job will provide you oodles of transferable skills, especially patience, that will prove a boon for you in your subsequent roles. From dealing with the public to managing workload to liasing, nearly all the skills you develop in a customer service experience will benefit you in your next career move.
4. Promotion aspect
No job can truly be enjoyiable and promising unless it offers you a decent chance to progress and gain recognition. The bulk of customer service jobs are structured in such a way that promotion is more than possible for the right candidate. The promotion not only motivates you to work efficiently but also drives a spirit of goodness and job satisfaction.
5. A helping nature
Whatever area of customer service you work in, the bottomline of your role is to help people resolve their issues. Doesn’t that imply a huge boost in your karma anyday?
Though customer care is listed as one of the biggest sectors of all times, jobs in this industry are still looked down upon. But looking at the charms it could imbibe in your career, don’t you feel the urge to give it a try at least once?