Call centres have been a regular feature in India’s growth story and they have been around for almost 15-20 years.

A lot of youngsters have tried their hands at this job, some are still working and many of them have moved out. However, a call centre employee’s life always looks quite intriguing for someone looking at it from the outside. Is it exciting? Is it glamorous? Is it plain boring? What is it like?

Let me help you understand it a bit in detail.

There are primarily two kinds of call centres:

Domestic: These cater to Indian population based in India and these cover everything right from your phone service providers to banks to e-commerce companies.

International: These have the same profile except that they provide similar services to the international customers based in different countries.

Advantages of Call Centre:

• If you happen to work in a domestic call centre, you deal with people speaking your language, sharing your culture and you can relate to their thought processes.
• Working for an international call centre gives you a global exposure while sitting right here just by talking to varied customers with different mental and cultural mindsets.
• A lot of learning happens as far as human nature is concerned.
• If you’re young and ready to work double hard, then you can work in a night call centre, grab a few hours of sleep and then do some day-time part-time job or even attend college and finish your studies.
• The money is better than regular jobs in other industries.

Disadvantages of Call Centre

• The job requires you to sit throughout your working hours and speak on phone.
• The working hours, especially for international customers when you have to stay awake in the night and sleep during the day damages your biological clock temporarily.
• The potential for career growth is in the same industry and if you try to jump into some other industry for a day job, the money offered and positions offered would both be less compared to a call centre job.
• Health gets affected due to poor eating and sleeping schedules, but that can be recovered once you leave the job.

If you enjoy talking to new people from diverse backgrounds, which are very different from you then you’re going to love your job. Of course there are difficulties in understanding their cultural mindsets, accents especially with international customers, but eventually you start enjoying it and find it refreshing.

There are still a lot of negative perceptions about call centres. A lot of people still consider them as places of clerical jobs or offices that are not safe for women or places where all kind of morally-degrading activities happen. The truth is far from it though! A call centre is just like any other office just that works round the clock, is mainly dependent on youngsters and has a work-culture alien to typical Indian mindsets. Since it is youth based, it comes across as a place where the youth rebellion against the society is easily visible as far as dressing sense, social life and attitudes are concerned, but at the end of the day the companies who are hiring these youngsters are paying money for a job and they don’t take jobs lightly!

If you’re planning a job in a call centre, go for it, but just be ready for unusual work-timings. Rest is the same as in any other company.

Go and enjoy!

The post A Call Centre Employee’s Life: Exciting Or Boring? appeared first on Youngisthan.in.

Bank story – Come the time and age when private sector banks are rising to popularity because as opposed to the public sector banks, they provide faster and more efficient service.

Their service is completely value for money and they are always at your beck and call. The assistance they provide with your money, alleviates the burden of your mind. On the other hand, public sector bank employees have some attitudinal error that make us go like, ‘wait, why?’.

You stand in long queues only to be admonished by them for whatever reasons.

Okay guys, you work a lot but we do too so that we come here to ensure our money is safe with you. The Bank story, In that light, we all are Musaddilals while doing rounds in the public sector banks.

The Bank story –

They are master of trial and errors:

They are in the forever vacation mode and looks vitamin deficient all the time. No matter if people will start buying lands in the Moon, they will be as tortoise like when using computers. Their computers too seem like they are still in their first generation and we get bored from yawning also. The only difference with them is they like the trial and error method without reaching a legit consequence.

You will probably need to sell your land to open an account with them:

Okay, so you don’t have a driving license to show them? take a car and make sure to have one. What did you say again? you don’t have a car? well, they will sell you the best car loans with kidney-claiming interests. Huh? you seriously don’t mean that you don’t have money to pay that interest, you have a land right? sell that, buy a car, get a driving licence, show it to them and ta da! your account will open. P.S: Don’t forget to consider them for the home loan.

Kit-Kat break banta hai:

They work with figures and their brains need rest. So, there will be unwritten recesses in banks such as pre-lunch break on 11 pm, post lunch break on 3 pm, tea break on 5 pm and then the bank closes. Mind this time table to visit them or forget your lunch, tea or snacks for the whole day.

Because ‘Chandni Chowk mei jute saste hai’:

Bank employees will stand you up on account of sharing the information of cheapest shoes or clothes available across the city and when you dare to intervene because you are probably running out of time, they will see through you. meh!

Dare you ask for a pen:

Make certain that you carry two pens in the bank because if you ask for a pen, they will look at you like you have just asked for a wife swap. Oh yes, the second pen would be for the other account holders who keep forgetting to carry their pens and always borrow. Give them the cheaper one because it will go rounds and not return.

This is a Bank story – Phew! that’s Sarkari banks for you guys.

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